Climax Air Conditioning Inc. — Return, Refund, and Cancellation Policy

Last Updated: November 2, 2026

1. Overview and Scope

This Return, Refund, and Cancellation Policy governs all purchases of heating, ventilation, air conditioning (HVAC) equipment, parts, materials, accessories, and related services provided by Climax Air Conditioning Inc.

Because most HVAC equipment and supplies are procured, ordered, or customized specifically for scheduled installation, repair, or service projects, they are treated as specialized project components rather than standard retail merchandise. By purchasing products or booking services with us, you explicitly agree to the terms outlined in this Policy.

2. Returns for Unused Products

Subject to strict eligibility criteria and project-specific contract terms, unopened and unused retail items purchased directly from us may be eligible for return under the following conditions:

  • Return Window: Must be initiated within 30 days of the ship or delivery date.

  • Resalable Condition Requirement: Must be strictly in pristine, resalable condition—completely free from damage, scratches, dents, modifications, or defects.

  • Uninstalled & Unused: Items must not have been installed, connected, commissioned, or used in any capacity.

  • Original Packaging: Must include original manufacturer packaging (manuals, accessories, packaging materials), which must remain unopened and factory-sealed.

  • Pristine Packaging Standard: No writing, tape, shipping labels, or markings directly on the original packaging.

  • Included Items: All promotional items, free gifts, or bundled accessories must be included.

  • Non-Eligible Items: Special-order items, non-stock equipment, cut-to-length materials, custom-fabricated components, gift cards, and completed labour or diagnostic services are strictly non-returnable and non-refundable.

3. Shipping, Restocking Fees, and Return Costs

  • Return Shipping: Purchaser is entirely responsible for return shipping costs unless the return is due to company error.

  • Free Shipping Deductions: Actual original shipping costs incurred by us will be deducted from your refund if the order qualified for “Free Shipping.” Original shipping fees for all other orders are non-refundable.

  • Restocking Fees: Non-damaged/non-error returns are subject to a mandatory restocking fee:

    • 20%: Major equipment (furnaces, air conditioners, heat pumps, boilers).

    • 10%: Parts, thermostats, filters, and all other items.

  • Installation & Labour Fees: All professional installation, diagnostic, delivery, and labour fees are completely non-refundable once performed or dispatched.

4. Shipping Damage, Defects, and Company Errors

  • Inspection Responsibility: The recipient must thoroughly inspect all equipment for external or internal damage before signing the delivery receipt. Any damage must be explicitly noted on the courier’s receipt.

  • Damage Reporting Window: Report shipping damage or defects to support within 48 hours of receipt.

  • Company Errors: If an incorrect item is received due to our error, we will promptly dispatch the correct item at zero additional cost and cover return shipping.

  • Resolution Process: Upon confirmation of transit damage, we will coordinate a replacement shipment or issue a refund (minus applicable non-refundable payment fees where permitted). Damaged items may also be exchanged through authorized local distributors arranged with our team.

5. Order Cancellations

  • Pre-Shipping Cancellations: Standard online orders for non-custom items may be cancelled prior to shipment. Once shipped, standard return rules apply.

  • Project & Installation Cancellations:

    • Eligibility depends on order status and the terms of your signed project quotation/agreement.

    • If equipment or materials have already been ordered, shipped, or committed, all non-recoverable costs (manufacturer restocking fees, specialized freight, shipping charges, administrative expenses, permit fees) will be deducted from any refundable deposit.

    • If installation work has commenced, the customer remains fully liable for all labour performed, materials consumed, and administrative costs incurred up to the exact cancellation date.

6. Project Deposits

Project deposits are applied directly toward equipment allocation, specialized material procurement, engineering schedules, municipal permits, administrative preparation, and project staging. Unless explicitly stated otherwise in a signed project agreement, project deposits are strictly non-refundable once equipment has been ordered or project mobilization has begun.

7. Refund Processing

  • Approval & Timeline: Subject to internal inspection. Once approved, refunds are initiated within 5 business days (up to 10 business days during peak periods).

  • Payment Method: Refunds are credited exclusively back to the original payment method.

  • Third-Party Processing Delays: Banks or payment gateways (such as Stripe) may take an additional 5–10 business days to post funds.

  • Non-Refundable Processing Fees: Where permitted by law, non-refundable transaction/credit card processing fees incurred during the initial payment may be withheld from the refund total.

8. Manufacturer Warranties & Defective Equipment

Equipment supplied or installed by Climax Air Conditioning Inc. is protected strictly under the respective manufacturer’s limited warranty terms. A manufacturer warranty claim does not constitute an automatic product return, exchange, or cash refund; appropriate remedies are determined by the manufacturer (repair, parts replacement, or unit replacement). Any service or labour provided by our technicians is warranted solely according to the documentation on your final invoice. Labour warranties are rendered null and void if any unauthorized third party alters or services the equipment.

9. Questions and Contact Information

If you have questions, require assistance with a return authorization, or wish to report a cancellation or shipping discrepancy, please contact our support desk:

  • Company: Climax Air Conditioning Inc.

  • Toll-Free Phone: +1 (866) 625-4629

  • Email: support@climaxair.ca

  • Address: 588 Gordon Baker Rd, North York, ON M2H 3B4, Canada

  • Support Hours: Monday – Friday, 8:00 AM – 5:00 PM EST