Climax Air Conditioning Inc. — Privacy Policy

Last Revised: November 2, 2026

Climax Air Conditioning Inc. (“we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information collected from our customers, website visitors, and service users (collectively, “you” or “your”).

This Privacy Policy describes how we collect, use, transfer, store, and disclose personal information when you access or use our products, services, websites, mobile applications, or software, or when we receive your information from third parties (such as subcontractors, dealers, distributors, or equipment manufacturers).

By accessing or using our Services, submitting information, or interacting with us, you agree to the terms of this Policy. If you do not agree, please do not use our Services.

1. Information We Collect and How We Collect It

We collect personal information to provide our heating, ventilation, air conditioning (HVAC), and related services through the following methods:

  • Information You Voluntarily Provide:

    • Contact & Identification Data: Full name, physical/service address, mailing address, primary phone number, and email address.

    • Transaction & Service History: Details regarding equipment installed or serviced (furnaces, air conditioners, heat pumps, boilers, ductless units), service records, warranty claims, order history, and customer service communications.

    • Billing & Financial Data: Billing addresses and payment details. Payments are processed through secure, PCI-compliant third-party gateways (e.g., Stripe); we do not directly store full credit card numbers or sensitive credentials.

    • Employment & Commercial Applications: Resume details, employment history, and credit evaluation information if applying for employment or commercial credit terms.

  • Usage and Account Information:

    • Credentials (user ID, authentication tokens, encrypted passwords) and account activity records. If logging in via third-party services (e.g., Google or Facebook), we collect information permitted by your privacy settings.

  • Automatically Collected Information:

    • Device & Technical Data: IP address, browser type and version, operating system, device type, geographic location (with consent), and referring URLs.

    • Interaction Data: Clickstream patterns, pages viewed, time spent, search queries, and navigation paths.

    • Smart Equipment Data: Connected equipment or smart controls (e.g., smart thermostats) may collect technical specifications, ambient temperature metrics, and usage trends to optimize performance and diagnostics.

2. How We Use Your Information

We use your personal information to deliver a high-quality customer experience, fulfill contractual obligations, and advance our legitimate business interests, including:

  • Service Execution & Delivery: Dispatching HVAC technicians, completing installations, performing routine maintenance, diagnosing system errors, and handling warranty claims.

  • Customer Communication: Sending booking confirmations, arrival updates, service invoices, warranty registrations, safety notices, and equipment recall notifications.

  • Payment & Order Processing: Facilitating billing, managing account transactions, verifying identities, and processing payments securely.

  • Service & Equipment Optimization: Analyzing system diagnostics, performance metrics, and usage patterns to improve technical services and product offerings.

  • Legal & Regulatory Compliance: Fulfilling accounting/tax obligations, responding to legitimate court orders, subpoenas, or regulatory inquiries, and preventing fraud.

  • Marketing & Promotional Communications: Providing seasonal maintenance reminders and promotional offers in accordance with anti-spam laws (CASL). You may opt out at any time.

3. Sharing and Disclosure of Information

Climax Air Conditioning Inc. does not sell, rent, or trade your personal information. We share your personal data only under the following circumstances:

  • Third-Party Service Providers: Trusted vendors, IT hosts, marketing partners, and payment processors (e.g., Stripe) operating under strict confidentiality agreements.

  • Subcontractors & Field Technicians: Authorized technicians and contractors to execute requested field services.

  • Equipment Manufacturers & Distributors: Manufacturers to process official product warranties, parts replacements, or safety recalls.

  • Legal Requirements & Protection: When required by law, legal process, or to protect the rights, property, or safety of Climax Air Conditioning Inc., our customers, or others.

  • Business Transfers: Transferred as a business asset in the event of a merger, restructuring, or sale of assets.

  • Aggregated/De-identified Data: Anonymized statistical data that does not identify any individual for research or analytics.

4. Cookies, Pixel Tags, and Automated Tracking

We use cookies, pixel tags, and similar technologies to enhance web functionality, customize user experiences, and analyze web traffic:

  • Necessary Cookies: Essential for fundamental website navigation and secure portal access.

  • Functional & Analytical Cookies: Help remember preferences and measure website usage via Google Analytics.

  • Pixel Tags: Used to measure the effectiveness of online communications and campaigns.

  • Managing Cookies: You can adjust or disable cookie settings directly within your web browser. Disabling cookies may impair certain website features.

5. Data Security and Storage

  • Security Measures: We implement reasonable administrative, physical, and technological safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification. While we employ industry-standard security protocols (including SSL encryption), no electronic transmission system is 100% secure.

  • Data Storage & Retention: Personal information is retained only as long as necessary to fulfill operational, legal, and tax purposes, after which it is securely destroyed or anonymized.

6. External Links to Third-Party Websites

Our website may contain links to external sites operated by third parties. These sites operate independently and have distinct privacy policies. Climax Air Conditioning Inc. assumes no responsibility for third-party practices.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

8. Your Choices and Legal Rights

  • Marketing Communications: You may opt out of receiving promotional emails by clicking the “unsubscribe” link provided in our emails or contacting us directly.

  • Access & Accuracy: You have the right to request access to the personal information we hold about you and request corrections to inaccurate records.

9. Changes to This Privacy Policy

We reserve the right to revise or update this Policy at any time. Any updates will be posted on our website with a revised “Last Revised” date. We encourage you to review this Policy periodically.

10. Questions and Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Company: Climax Air Conditioning Inc.

  • Toll-Free Phone: +1 (866) 625-4629

  • Email: support@climaxair.ca

  • Address: 588 Gordon Baker Rd, North York, ON M2H 3B4, Canada

  • Support Hours: Monday – Friday, 8:00 AM – 5:00 PM EST